How to enquire and then make a booking…
Ensuring that we take sufficient time up front to fully understand your detailed requirements is important to us in order to avoid situations where you are booked into accommodation that ends up not meeting your expectations on arrival. Sue is more than happy to chat to you about any aspect of your holiday and will happily schedule a phone call with you at a time to suit you (preferably on your landline).
We normally have reasonable ‘mobile phone’ coverage enabling us to receive emails on our smartphones shortly after they have been sent but there is no guarantee of this in rural France! However, we always check for incoming emails at least twice a day – 7 days a week! Therefore, please start by filling in the Contact form at the foot of this page.
Subject to the availability of your chosen property, we will mark up your chosen dates on our system as ‘Provisionally’ booked on behalf of the owner and will then email you our booking form with an invoice for either:
– the deposit of 25% of the total cost of the booking
– full payment of the total cost of the booking (+ damages deposit) if booking within 8 weeks of departure
The sooner you return the completed booking form (it is preferable to scan and email these to us) with details of your payment the sooner we can mark up your holiday as ‘Confirmed’.
In the event of us not receiving the completed booking form within 2 days Sue will try to make contact again to check the current position. At this point we reserve the right to mark up your chosen property as available once again for booking by other guests.
Some supplemental charges for some properties may be due locally whilst you are on holiday. If such charges are applicable this will be made clear on the booking form that we issue to you. Examples of such charges are:
- Bed linen/ towels
- ‘End of stay’ clean
We will issue a reminder to you so that you can pay any balance of rent due (+ damages deposit) 8 weeks before your holiday is due to start.
Houses are visited by Sue & Pete (or their Agent) initially in order that we have a full understanding of each holiday property and any special terms & conditions that may apply to guests. We have to rely on the owners to subsequently inform us of any material changes that may affect future guests during their stay.
Please note that your rental contract will be with the individual property owner, with us acting as intermediary.
Please check with us (in advance) whether or not a particular owner/ property will accept pets.